COMPLAINT ACTIVITY REPORT Case # 90307813 BBB serving Southeast Florida & the Caribbean
Consumer Info: Jaeger, Brian Business Info: Pure Global Brands Inc.
8040 Belvedere Rd
Milwaukee, WI 53226 West Palm Beach, FL 33411-3202
- - 877 742-4352
Location Involved: (Same as above)
Consumer's Original Complaint :
Exercise trampoline claimed to hold 250 pounds breaks springs and injures child weighing less than 50 pounds after using it for less than six months.
Pure GLobal Pure Fun trampoline rated at 250 pounds was bought from Walmart by my parents for our children for Christmas. The item began failing in early April, but Walmart would not deal with the problem because of the warranty date. Pure Global also refused to offer any resolution other than to stick to a 90-day warranty. Purchase price was around $60, but replacement springs (10 of which are now broken) cost $10 each. My mother attempted to appeal to the business's sense of ethics, but they stood by their product as only being worthwhile for 90 days. We are not prepared to spend double the original purchase price for replacement parts after owning the product for six months, but we would love to join a class-action lawsuit that would be well deserved. Our daughter had at least three minor injuries related to broken springs (metal cuts) and falling through the trampoline where springs were missing.
It would be nice if the BBB or a government agency had the authority to put a business like this out of business or force a recall before someone is badly injured. I applaud the BBB for posting the complaints, as well as the other consumers who have at least made the effort to I will be posting photos and videos in a review on my satisfamily.com site, hoping Pure Global will take a popular blog more seriously than an F-rating from the BBB.
Consumer's Desired Resolution:
I was told that the replacement springs are the same as the ones in the original package, so I would want a monetary refund so that I could purchase a better product from a competitor, or maybe even build a version myself. This item is unsafe, and no one dealing with Pure Global should be asking for replacement parts or store credit.
06/08/2015 web BBB Case Received by BBB